Refund & Returns Policy

Please reach out to us and send us an email first about the reason for your return. If it’s a genuine reason, we will assist you at the first instance. Otherwise, please find below our detailed return and refund policy:

Cancellation

• We accept order cancellation before the product is shipped or produced.
• If the order is cancelled before dispatch, you will receive a full refund.
• If the product is already dispatched and you wish to cancel the order, no refund will be initiated.

Returns (if applicable)

• We accept the return of products. Customers can apply for a return within 14 days of receiving the product.
• To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
• A receipt or proof of purchase is required to complete the return process.
• Customers will be responsible for return shipping.
• No restocking fee will be charged for product returns.

Return Addresses:

There are multiple warehouse of The Eiderdown Co. The warehouse address will be shared one return will get approved by us.

• Eiderdown Products: Manufacturing Unit: Ytra-Nýpi, 690 Vopnafjordur, Iceland

Damaged Products (Received by Customer)

• Email [email protected] within 7 days of receiving the product along with clear photos of the damaged goods to initiate a refund or replacement.

Damaged Products (Received by Us)

• If the product is returned to us in a damaged condition, no refund will be initiated. We recommend using reliable and trackable shipping services to return the product safely.

Missing Products

• Email [email protected] within 10 days of your order date along with your order number to initiate a refund or replacement.

Refund Policy

• Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original method of payment within a few business days.

Note:

• Refunds will be processed to the same bank account/card used during purchase.
• You will receive a confirmation email with the agreed refund amount once processed.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company – it may take some time before your refund is officially posted.
3. Contact your bank – there is often some processing time before a refund appears.

If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange for the same item, email us at [email protected].