Refund & Returns Policy
At The Eider Down, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a simple and straightforward return, exchange, and refund process.
Returns
We accept returns on both defective and non-defective products. If you are not satisfied with your purchase or have received an item with issues, you may return it to us.
- Product Condition: Only items in new and unused condition are eligible for return.
- Return Window: Returns must be initiated within 30 days of the delivery date.
Exchanges
We also accept exchanges for items in new condition. If you would like to exchange a product for a different size, color, or variant, please contact us within 30 days of receipt.
Return Method & Costs
- Method: All returns and exchanges are processed by mail.
- Return Label: A prepaid return shipping label is included in your original package.
- Fees: We do not charge any restocking fees.
- Return Shipping Cost: Free – we cover return shipping for all approved returns and exchanges.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refunds will be issued to your original method of payment.
- You will receive a confirmation email once your refund has been processed.
Return Shipping Address
Please send all returns and exchanges to:
The Eider Down Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Contact Us
If you have questions about your return or need help with the process, feel free to contact us:
- Email: [email protected]
- Phone: +1 307-226-1587
- Business Hours: Monday to Friday, 9:00 am – 5:00 pm
- Time Zone: (GMT-07:00) Mountain Standard Time (Phoenix)
Company Details
- Business Name: The Eider Down Inc
- Business Registration: 2025-001711393
- Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
We appreciate your trust in The Eider Down. If there’s anything we can do to make your experience better, don’t hesitate to reach out.