Refund & Returns Policy

At The Eiderdown, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a simple and straightforward return, exchange, and refund process.

Returns

  • Eligibility: Items must be in new, unused, and resellable condition, unless defective or damaged upon arrival.
  • Return Window:
    • Customers in the UK/EU have the legal right to cancel and return their order within 14 days of delivery.
    • In the US and other regions, we allow returns within 30 days of delivery.
  • Initiation: Please contact us at [email protected] before sending your return.

Exchanges

We accept exchanges for items in new and unused condition. If you would like a different size, color, or variant, please contact us within 30 days of receipt.

Damaged or Defective Products

If your product arrives damaged or defective:

  • Email [email protected] within 7 days of receiving the product.
  • Include photos of the damaged item.
  • We will arrange a replacement or issue a refund at no cost to you.

Missing Products

If any items are missing from your order:

  • Email [email protected] within 7 days of your order date.
  • Include your order number.
  • We will ship the missing items or issue a refund.

Return Method & Costs

  • Method: Returns and exchanges are processed by mail.
  • Return Label: Customers are responsible for generating and attaching their own shipping label.
  • Who Pays Return Shipping?
    • If the item is defective, damaged, or incorrect, we cover the return shipping costs.
    • For all other returns (e.g., change of mind, wrong size/color chosen), the customer is responsible for return shipping.
  • Restocking Fees: None.

Refunds

  • Timeline: Refunds are issued within 14 days of us receiving and inspecting the returned goods.
  • Method: Refunds will be made to the original payment method.
  • Confirmation: You will receive a confirmation email once your refund has been processed.

Return Shipping Address

The Eiderdown
1500 Worcester RD
Framingham, MA 01702
United States

Contact Us

Company Details

  • Business Name: The Eiderdown LLC
  • Business Registration: 2025-001711393
  • Address: 1500 Worcester RD, Framingham, MA 01702, United States