Effective Date: August 21, 2025
Company: The Eiderdown LLC
Website: https://theeiderdown.com
Contact: [email protected] | +1 310-690-2592

Introduction

At The Eiderdown, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains:

What personal data we collect and why
How we use and protect your information
When we share it with third parties
Your rights under applicable laws, including GDPR (EU/UK), CCPA (California), and other global frameworks

By using our website (the “Site”), you consent to this Policy. If practices change, we will update this page and revise the “Effective Date.”

Information We Collect

1. Personal Information You Provide

When you interact with us, we collect:

Order Information: Name, billing/shipping address, payment details, email, phone number
Account & Preferences: Login credentials, saved addresses, communication preferences
Customer Support Data: Information you provide when contacting us
Social Media Interactions: If you log in or interact with us via platforms like Facebook, Instagram, or Twitter

2. Automatically Collected Information (Device Information)

When you browse our Site, we automatically collect:

IP address, browser type, operating system
Referring/exit pages, date/time stamps
Usage data and activity on the Site

3. Cookies & Similar Technologies

We use cookies, web beacons, pixels, and log files to improve your browsing experience, personalize content, and measure advertising effectiveness.

Types of cookies used: Essential, performance, functional, and marketing/advertising
Control: You can disable cookies in your browser settings. Some cookies are required for checkout to function.

How We Use Your Information

We use personal information to:

Process and fulfill your orders
Send order updates and confirmations
Provide customer service and respond to inquiries
Improve our Site, products, and services
Send marketing communications (with consent)
Detect and prevent fraud or security risks
Comply with legal obligations

We do not sell or rent your personal information.

We share your data only when necessary:

Service Providers: Payment processors, shipping carriers (USPS, UPS, FedEx), fraud prevention services, email/SMS platforms, analytics tools (Google Analytics)
Advertising & Analytics: With providers like Google and Facebook for targeted advertising (see “Behavioral Advertising” below)
Legal Obligations: To comply with applicable laws, court orders, or government requests
Business Transfers: In case of merger, acquisition, or sale of assets

If you are located in the EU/UK, you have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request that inaccurate or incomplete data be corrected
Deletion: Request deletion of your data (“right to be forgotten”)
Restriction: Limit how we use your data
Portability: Request your data in a portable format
Objection: Opt out of data processing for direct marketing or legitimate interests

To exercise these rights, contact us at [email protected]. We may require identity verification.

CCPA (California Residents) – Your Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know: Request details on what personal information we collect, use, or disclose
Access: Request a copy of personal data collected in the last 12 months
Opt-Out of Sale/Sharing: You may opt-out of the “sale” or “sharing” of your personal data (as defined under CCPA)
Delete: Request deletion of your personal data
Non-Discrimination: You will not be penalized for exercising these rights

👉 Add this if you have a consent/opt-out link:
“To exercise your rights or to opt out of the sale/sharing of personal information, please visit our Do Not Sell My Personal Information page or contact us at [email protected].”

Behavioral Advertising

We use cookies, pixels, and third-party ad networks to show you personalized ads. You can opt out here:

Data Retention & Security

We retain data only as long as necessary for order fulfillment, legal, or business purposes.
We use encryption, firewalls, and secure hosting to safeguard your data.
No method of transmission is 100% secure; use the Site at your own risk.

Children’s Privacy

We do not knowingly collect information from children under 16. If we discover such data, it will be deleted immediately.

Do Not Track

Our Site does not alter its data practices in response to Do Not Track (DNT) browser signals.

Contact Us

For privacy questions, requests, or complaints, contact us:

The Eiderdown LLC
1500 Worcester RD, Framingham, MA 01702, United States
📧 [email protected]
📞 +1 310-690-2592
Business Hours: Mon–Fri, 9:00 am – 5:00 pm (MST)