FAQ
Frequently Asked Questions (FAQs)
1. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States. No additional shipping fees will be charged at checkout.
2. How long does it take to process and ship my order?
Orders are processed within 1–2 business days (Monday to Friday). Once shipped, delivery typically takes 3–7 business days, depending on your location.
3. What is the order cut-off time?
Orders placed before 04:00 PM (MST) will be processed the same business day. Orders placed after that will be handled the next business day.
4. Which shipping carriers do you use?
We ship using trusted partners like USPS, UPS, and FedEx, depending on your location and order size.
5. Can I return a product if I’m not satisfied?
Yes, we accept returns for both defective and non-defective items within 30 days of delivery, as long as the item is in new and unused condition.
6. Do you offer exchanges?
Yes, we do. If you’d like to exchange an item, please contact us within 30 days of receiving your order.
7. Do I need to pay for return shipping?
No. A prepaid return label is included in your original package, and we cover all return shipping costs.
8. How long does it take to receive a refund?
Once we receive your returned item, we will inspect it and process your refund within 7 business days to your original payment method.
9. What should I do if I received a damaged or defective item?
If you receive a defective or damaged product, please contact us right away at [email protected] or call us at +1 307-226-1587, and we will assist you with a free return or exchange.
10. Where do I send my return?
All returns should be sent to:
The Eider Down Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States