Shipping Policy

At The Eiderdown, we are committed to delivering your orders promptly and with care. Below you will find all the necessary information regarding our shipping process.

Shipping Areas

We currently ship to:
United States, Australia, Austria, Belarus, Belgium, Canada, Czechia, Denmark, Finland, France, Georgia, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Kazakhstan, Lebanon, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Türkiye, Ukraine, and the United Kingdom.

Order Cut-Off Time

  • Orders placed before 04:00 PM (GMT-07:00) Mountain Standard Time (Phoenix) will begin processing the same business day.
  • Orders placed after 04:00 PM will be processed the next business day.

Processing & Handling Time

  • All orders are processed and prepared for shipment within 1–2 business days (Monday to Friday, excluding holidays).

Delivery Timelines by Region

  • United States: 3–7 business days after dispatch
  • Canada: 5–10 business days after dispatch
  • United Kingdom & EU countries: 5–12 business days after dispatch
  • Australia & New Zealand: 7–14 business days after dispatch
  • Rest of the World: 10–20 business days after dispatch

Note: Transit times are calculated from the date of dispatch and apply to deliveries made Monday through Friday

Shipping Cost

  • Free Standard Shipping on all orders worldwide.
  • No hidden charges or additional checkout fees.

Couriers Used

We partner with trusted global couriers to ensure timely and secure delivery:

  • United States: USPS, UPS, FedEx
  • International: DHL, FedEx, UPS, local postal partners depending on destination

The carrier may vary depending on your region and the size or nature of your order.

Taxes, Duties & VAT

  • US Customers: No sales tax at checkout, but some orders may be subject to local customs duties.
  • EU Customers: VAT will not be charged at checkout. Orders may be subject to VAT, customs duties, and handling fees at delivery.
  • UK, Australia, Canada & Other Regions: Depending on local regulations, VAT/GST, customs duties, or handling fees may apply. Customers are responsible for these charges.

Currency

We display prices in multiple currencies for your convenience, including:
USD, AUD, EUR, BYN, CAD, CZK, DKK, HUF, NZD, NOK, SEK, CHF.

Tracking Information

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • You can track your package at any time using the courier’s website.

Delays & Exceptions

We do our best to meet all delivery timelines, but delays may occur due to:

  • Weather conditions
  • Customs clearance
  • Public holidays
  • Courier service disruptions

We appreciate your understanding in these rare cases.

Contact Us

If you have questions about your order or shipping status, contact us:

Company Details

  • Business Name: The Eiderdown LLC
  • Business Registration: 2025-001711393
  • Registered Address: 1500 Worcester RD, Framingham, MA 01702, United States