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Payment Policy

Effective Date: August 7, 2025
Business Name: The Eider Down Inc
Website: https://theeiderdown.com
Email: [email protected]
Phone: +1 307-226-1587

At The Eider Down, we strive to provide a secure, seamless, and transparent checkout experience. This Payment Policy outlines the methods of payment we accept and other important details regarding your transactions.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards
  • PayPal
  • Apple Pay & Google Pay (if available on your device)
  • Other Secure Checkout Methods (subject to availability)

All payments are processed in USD (United States Dollar).

2. Secure Payment Processing

All payments made on our website are processed through trusted and encrypted third-party payment gateways. Your payment information is never stored on our servers, and we do not have access to your full payment details.

3. Payment Timing

Payment is required at the time of purchase. Orders will not be confirmed or shipped until the payment has been successfully processed.

4. Billing Information

Please ensure your billing information matches the details associated with your payment method. Incorrect or incomplete billing details may result in delays or failed transactions.

5. Order Confirmation

Once your payment is approved, you will receive an order confirmation email with details of your purchase. If you do not receive this confirmation, please contact us promptly.

6. Failed Transactions

If your transaction fails, please:

  • Verify that your billing information is correct
  • Ensure your payment method has sufficient funds
  • Try an alternative payment method if needed
  • Contact your bank or card provider for further assistance

7. Taxes

Applicable sales taxes will be automatically calculated and displayed at checkout based on your shipping address, as required by local regulations.

8. Refunds

Approved refunds will be returned to your original method of payment. Please refer to our Return and Refund Policy for full details.

9. Need Help?

If you have any questions regarding payments or need help with checkout, feel free to reach out:

  • Email: [email protected]
  • Phone: +1 307-226-1587
  • Business Hours: Monday to Friday, 9:00 am – 5:00 pm (MST)

We appreciate your trust and thank you for shopping with The Eider Down.